FREE SHIPPING ON ALL U.S. ORDERS!
s

Ordering Information

Shipping


Orders ship free in the USA!  

We try to ship orders within 24 hours of your order, but sometimes it may take us up to 2 – 3 days. We ship all orders from Seattle, Washington: Fabric via FedEx Ground, and samples via US Postal Service. Our offices are closed on weekends, so orders received on Friday will ship the following week. 

Transit time with FedEx Ground varies by your location - California usually receives shipments in less than 4 days, but if you're on the East coast, it can take the full 7 - 10 business days they warn us about (especially in winter!).  If you’re in a hurry, expedited shipping is available and will appear during checkout.

After you place your order, we will send you a receipt which summarizes your order. You will also receive notice when your order ships, with the FedEx or US Postal Service tracking number. Samples, fabric and products may be sent separately. If so, we will send you tracking details for each shipment.

If you need any help in placing an order online – or if you just hate ordering online and would prefer to order by phone – please give us a call at 206 633 1177. We’d love to talk to you.

If you need expedited shipping, you’ll have to call us for a quote .

Cuts:
We do our best to provide your fabric in one continuous piece, but sometimes that is not possible. If we do not have one continuous length, then we will contact you to find out the lengths that would work for you.

What is your minimum order?

You can order just one sample and/or as little as 1 yard of fabric. We do not sell half yards, sorry. 

Shipping (again!)  is free on all orders for addresses in the United States.

Shipping for products (napkins, kitchen towels, and soon other products like sheets) is an $8 flat fee.

I don’t live in the USA. Can I order? 
We’re delighted to accept international orders, but there is an additional step you must take, which is to use a third party forwarder. We like comGateway (www.comGateway.com, but there are many to choose from, such HopShopGo: www.hopshopgo.com ). Registration provides a U.S. address.  Your Two Sisters order ships for free to the U.S. address, and then comGateway will ship the order to you!   

Registration at comGateway allows you to see the rates for shipments to your country prior to shipping. You will be responsible for payment of any VAT/duties/taxes due upon receipt.  The shipping rates at comGateway are competitive, and less than FedEx retail rates. 

comGateway will charge you for the shipping from the comGateway U.S. address to you in  a separate transaction, which you pay separately from your Two Sisters invoice.   

I’ve never bought fabric online and I’m nervous about the whole thing.
That’s why we make it easy to order samples -  which we encourage you to do. 

Computer monitors vary quite a bit and the color might not be what you were expecting – or maybe the fabric is lighter/heavier than your project warrants.  So please take a few minutes to order samples.

If you’re unsure about any of the fabrics, give us a call – we’ll do our best to help you.

Returns
We want you to be happy with your order … but sometimes we make mistakes.  If we made the mistake, we’ll make it right, of course.  But please remember, we cannot accept for return any fabric that has been cut, sewn or altered in any way.

So please inspect your fabric immediately upon receipt, because if for some reason there is a problem you must contact us within 15 days.  Call us at 206 633 1177 or email us (service@twosistersecotextiles.com) with the details to receive your return authorization number and a few other important instructions.

If the shipment was damaged by the shipping company (not unheard of!) please do not remove it from the packaging and contact us for instructions.

I’m looking for a fabric that doesn’t have fire retardants.

None of the fabrics in the Two Sisters collection contain any fire retardants. Always zero fire retardants - nor any other kind of chemical finish, such as stain repellants, waterproofing or wrinkle resistance.

What’s the best fabric for people with chemical sensitivities?

Two Sisters has always made your health and well being, and that of our home planet, the primary focus of our collection. That means that all fabrics in the collection, whether they are certified or not, have minimally been processed to the GOTS standards. That means that none of the chemicals in the GOTS prohibited list were used. Chemical sensitivity is a complicated issue, both because everybody’s chemistry is unique,  because the fibers and processing of each fabric is different, and each dye color has a different chemical formulation. If you’re chemically sensitive you might want to order samples and see how you react.

What is your privacy policy?

Two Sisters will never give or sell your name or email information or any information you give us to third parties. This includes information that you either give us or that becomes available to us by your visiting our site. We only store your information to send you products you buy from us, or to send you newsletters or company announcements if you opt in to those emails.