Ordering Information
Shipping
We try to ship orders within 24 hours of your order, but sometimes it may take us up to 2 – 3 days. We ship all orders from Seattle, Washington. We normally ship fabric UPS Ground. And samples via USPS. If you would like expedited shipping, you can choose that at check out. Transit time with UPS Ground varies by your location - California usually receives shipments in less than 4 business days, but if you're on the East coast, it can take the full 7 - 10 business days they warn us about (especially in winter!). If you’re in a hurry, expedited shipping is available and the option will appear at checkout.
After you place your order, we will send you a receipt which summarizes your order. You will also receive notice when your order ships, with the UPS or US Postal Service tracking number. Samples and fabric may be sent separately. If so, we will send you tracking details for each shipment. Please note that we get tracking for samples only when the shipment is a “thick envelope” or, if you choose expedited shipping. If you order under 6 samples, we usually ship USPS First Class that has no tracking. If you need any help in placing an order online – or if you just hate ordering online and would prefer to order by phone – please give us a call at 206 633-1177. We’d love to talk to you.
Express shipping is an option at checkout. Expedited quotes are automatically calculated based on the size, weight, and destination of the package. The cut-off time for expedited shipping is 11:30 AM PST. Any orders placed using express shipping after that hour will ship on the following business day.
International Shipping Duties and Taxes
Yes, we ship all over the world. Duties and taxes are your responsibility. We do not yet have the ability to calculate and then remit duties and taxes to other countries.
Cuts
We do our best to provide your fabric in one continuous piece, but sometimes that is not possible. If we do not have one continuous length, then we will contact you to find out the lengths that would work for you. If you are buying for drapery, please provide the cuts you need for your project, so that we can provide defect free lengths for your project. What does providing cuts mean? You might be making a pair of curtains for 2 bedroom windows. You might need a total of 8 yards for the project. Those 8 yards will be cut into 4 two yard lengths. It’s the 4 two yard lengths that we are after. If confusing, contact us!
What is your minimum order?
You can order just one sample and/or as little as 1 yard of fabric. We will sell half yards, but our website does not yet accommodate half yards. You can either buy the full yard above what you are wanting, and send us an email l or call with the info that you only want 1.5 yards. We will then credit you. Or you can email or call us with details of your purchase (fabric, color, yardage, the address where you want us to ship to), and we can email you an invoice with payment options.
Returns
If we made the mistake, we’ll make it right, of course. We want you to be happy with your order, and we will accept returns, at your return expense; but please remember: we cannot accept for return any fabric that has been cut, sewn or altered in any way; or a fabric that has been in your possession for longer than 15 business days.
Please inspect your fabric immediately upon receipt, because if for some reason there is a problem you must contact us within 15 days.
Call us at (206) 633-1177 or email us at service@twosistersecotextiles. If the shipment was damaged by the shipping company (not unheard of!) please do not remove it from the packaging and contact us for instructions. Please take photos, if at all possible.
Cancellation Policy
If you want to cancel an order, please both call and email us at service@twosistersecotextiles and (206) 633-1177 If the order has shipped and is en route to the ship-to address, then you can still return your order for a refund, minus the outbound shipping fee and any other fees we incur on your behalf to recall the shipment. For instance UPS will charge $18.00 plus the shipping fee to return to us if the package is still en route and not yet delivered. Please note that UPS may increase that return fee at any time without notice.
We may charge up to the industry standard of 20% return fee if we must steam, iron, or clean your return. We charge our costs.
Sample Returns
When you have no more use for your samples, instead of tossing them, please return them.
The least expensive way to ship samples is USPS First Class. If the envelope you are sending is more than ¼” thick, you’ll need to send as First Class THICK ENVELOPE. Postage is usually between 3 and 4 dollars for thick envelope first class. If the postage is stopping you from returning, please contact us. Patty: (206) 633-1177 Please return to:
Patty Grossman
Two Sisters Ecotextiles
6527 49th Ave NE
Seattle WA 98115
Color Variation
We strongly recommend that you purchase samples before purchasing fabric yardage. Although we take care to represent colors, correctly; even color calibrated computer monitors do not necessarily represent color accurately. Other items in your rooms, the intensity of sunlight in your location, the type of lighting in your location, and many other factors can effect color.
If you would like to evaluate a large sample, we do offer “returnables” that are about 18” to 20” square. We take a deposit on those returnables, which is refunded when you return them in decent, re-useable condition. We do not refund the outbound shipping (from us to you).
There is also dye lot variation from production run to production run for the same fabric/ color. The samples we ship are not necessarily the exact dye lot of the stock currently available. If you would like a Cutting For Approval, a CFA, which is a cutting of the very roll from which we would cut your fabric, you can request one. We need the address for the CFA, the fabric/ color and the number of yards you will need for your project. We will hold your reserve for 15 business days. Please contact us and ask you would like us to extend the reserve.
Availability of Stock
We have a very high historic in stock rate in the high 90%. But we do stockout and sometimes the website is inaccurate. If you order an item that is not available, we’ll contact you, and you can either choose a substitute or a refund.
What’s the best fabric for people with chemical sensitivities?
The primary focus of our collection is your health and that of our planet. That means that all our fabrics, whether they are certified or not, have been processed to the GOTS standards. That means that none of the chemicals in the GOTS prohibited list were used. It is a long list.
Chemical sensitivity is a complicated issue, both because everybody’s chemistry is unique, because the fibers and processing of each fabric is different. If you’re chemically sensitive you might want to order samples and see how you react. We launched sales in 2007. Since then, we have had 3 reactions to our fabrics, at least reactions reported to us. I would think that clients would have told us of adverse reactions. One was because Patty was keeping samples in her home near what turned out to be incredibly toxic kitty litter. A second was because the fabric had been used to make drapes in a workshop where we think the fabric absorbed aldehydes. The third is still undetermined.
